Tue 12 Feb 2013
Regular Ars readers will remember how Nintendo's bafflingly obtuse DRM system forced me to pay $60 to move $400 worth of previously purchased Wii Virtual Console games to my new Wii U. Apparently I should have held out longer, because at least one user is reporting Nintendo eventually accommodated him more when fixing a similar issue.
Last month, Ryan, one host of the Nintendo Fun Club Podcast, chronicled his experience with Error Code 200101, a recurring issue preventing him from transferring $570 worth of Virtual Console purchases from the Wii to the Wii U. Three calls to Nintendo customer support throughout the course of a week seemed to be getting him no closer to having his problem fixed. The whole scenario had Ryan running up against the same $85 Wii "repair" wall I encountered.
Then something surprising happened. As Ryan notes in a follow-up post, his fourth call to Nintendo support left him with a $620 account credit in the Wii Shop Channel—including a $50 bonus for "the inconvenience." Nintendo could apparently also remotely delete the licenses for the games purchased on his Wii system, allowing him to easily repurchase the games he lost. This was especially interesting to me, because the Nintendo customer service rep I talked to told me in no uncertain terms such license deletion was impossible.